Head of UX Research - Cervest

Remote for London UK - 2 years

I led and managed a diverse team of researchers and designers, overseeing their career progressions and fostering a collaborative and innovative research culture at Cervest. In that role, I was responsible for creating roadmaps that drove a user-centered vision within the organization and delivering actionable insights that directly influenced product decisions.

Key responsibilities:
- Lead and manage a team of three researchers, providing guidance and mentorship to drive high-quality research aligned with the company's vision.
- Develop user research strategies, roadmaps, and plans to achieve research goals, influencing product direction and enhancing the user experience.
- Collaborate with cross-functional teams to identify research needs and establish appropriate methodologies, ensuring efficient execution and accurate data collection.
- Foster collaboration and integration with product managers, designers, and engineers, ensuring research insights are effectively incorporated into the product development lifecycle.
- Manage research budgets and allocate resources effectively, optimizing resource utilization and identifying external research partners when necessary.
- Establish streamlined ResearchOps processes, protocols, and standards, enhancing consistency and quality across research projects.
- Implement tools and technologies to support research operations, improving efficiency and enabling the team to conduct research effectively.
- Cultivate a collaborative and innovative research culture, fostering knowledge sharing, professional development, and a sense of community among researchers.

Product Manager - Bebanjo

Remote for London - 6 months

In Bebanjo I did product discovery work for a new tool. I was responsible for understanding the customer needs and creating a comprehensive roadmap. By employing various discovery methods, I gather insights from users, stakeholders, and market trends to inform product strategy and drive successful outcomes.

Senior Product Researcher - Solera

Hybrid Madrid-ES / Dallas-US - 3 and half years

As a Senior User Researcher, I specialized in conducting research in 80 countries while also playing a key role in establishing a research culture within the company. Additionally, I helped in the development and implementation of research ops and systems to support and enhance our research efforts.

Key Responsibilities:

- Global User Research: Led and conducted extensive user research initiatives across 80 countries, ensuring comprehensive insights into diverse user behaviors, preferences, and needs. Utilized various research methods such as interviews, surveys, and usability testing to inform product development decisions on a global scale.
- Research Culture Development: Played a pivotal role in establishing and fostering a research culture within the company. Advocated for the value and importance of user research, promoting its integration into decision-making processes across teams and departments.
- ResearchOps Implementation: Designed and implemented robust research ops processes and systems to streamline and optimize the research workflow. This involved developing participant recruitment strategies, data management protocols, and collaboration frameworks, ultimately improving the efficiency and effectiveness of our research initiatives.
- Tooling and Systems Development: Identified and implemented appropriate tools and systems to support the research ops infrastructure. This included selecting and integrating software for participant recruitment, data analysis, and research documentation, enabling seamless execution of research projects.
- Collaboration and Communication: Collaborated closely with cross-functional teams, including product managers, designers, and engineers, to integrate research insights into the product development lifecycle. Communicated research findings and recommendations effectively, influencing product strategy and design decisions.

Design Researcher - Vizzuality

Hybrid for Madrid - 1 year

As a UX researcher I was specializing in sustainable projects, my role was to conduct research aimed at improving the user experience and promoting sustainability in various design initiatives. I worked closely with clients and multidisciplinary teams to gather user insights, identify pain points, and develop innovative solutions that aligned with sustainability goals. I’ve traveled to different countries and did a remote study across 4 continents for one project.

Interaction and Service Designer - StubHub

Madrid - 1 year

As an internal service designer at a company in the process of being acquired by eBay, my focus was on redesigning and optimizing internal processes to align with the organization's goals and facilitate a smooth transition. Collaborating with various stakeholders, I conducted research, mapped out existing processes, and identified areas for improvement. Through user-centered design principles, I developed innovative solutions that streamlined operations, enhanced efficiency, and fostered a positive employee experience.

Interaction and Service Designer - Freelancer

Remote Global - 2 years

Interaction Designer - Tuenti

Madrid - 1 year and a half